Refund policy
Returns & Refund Policy
Last updated: 3 June 2026
At Purepeak, we offer a 30-day return policy. If your most recent product isn't quite right, you can return it within 30 days of purchase — no questions asked. Just make sure the item is unopened and in its original condition.
A return shipping fee applies.
Return Process
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Email us at hello@purepeak.com.au with your order number.
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We'll email you a return fee invoice.
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Once paid, we'll email you a prepaid return label.
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Send the unopened item back.
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We'll refund you as soon as it arrives (usually within 2–3 weeks).
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item — please include photos. This allows us to evaluate the issue and make it right.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since we approved your return and you have not received your refund, please email us at hello@purepeak.com.au.
30-Day Money Back Guarantee
If you're not completely happy with your purchase for any reason, you're covered by our 30-Day Money Back Guarantee, starting from the day of purchase.
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This applies to your first order of each product only.
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It can only be used once per product.
If more than 15 business days have passed since we approved your return and you haven't received it, please contact us at hello@purepeak.com.au.
Australian Consumer Law
This policy does not limit your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
Contact
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Email: hello@purepeak.com.au
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Address: 10-20 Gwynne Street, Cremorne, VIC, 3121