Cancellation policy
Last updated: 3 June 2026
This page outlines how Purepeak's subscription (Subscribe & Save) offering works, including billing, delivery, pausing, and cancellation.
Purchase Options
We offer two ways to purchase:
- One Time Purchase — $99.00 AUD. A single order with no ongoing commitment.
- Subscribe & Save — $79.20 AUD per delivery (save 20%). Automatic recurring deliveries on your chosen frequency.
Subscription pricing reflects the discount applied at the time of subscription setup. Prices are subject to change, but you will be notified of any price changes before they take effect on your subscription.
Delivery Frequency
When subscribing, you select your preferred delivery frequency. Currently available:
- Monthly Subscription — one delivery every month.
- 3 Month Subscription — one delivery every 3 months.
You can update your delivery frequency at any time through your customer account portal.
Billing
- Your first charge occurs at the time of placing your subscription order.
- Subsequent charges occur automatically on each scheduled renewal date, based on your selected frequency.
- Payment is charged to the original payment method used at checkout.
- You will receive an email notification before each upcoming renewal charge.
- All prices are in Australian Dollars (AUD) and inclusive of GST where applicable.
Skipping or Pausing a Delivery
You can skip or pause a scheduled delivery at any time through your customer account portal, provided you do so before the order processes. We recommend making any changes at least 48 hours before your next scheduled billing date.
How to Cancel
You may cancel your subscription at any time (unless part of a sale) — there is no lock-in period and no cancellation fee.
Cancellations are managed directly through your account:
- Log in to your account at purepeak.com.au.
- Navigate to your subscription management page.
- Select the subscription you wish to cancel and confirm.
If you are unable to cancel through your account for any reason, please contact us at hello@purepeak.com.au and we will action it promptly.
Cancellations must be submitted before your next renewal date to avoid being charged for the following delivery. If a charge has already been processed, it cannot be reversed — however, you may be eligible for a return under our Returns Policy.
Once cancelled, you will receive a confirmation email. No further charges will be made.
Modifying Your Subscription
All subscription changes can be made directly through your account at purepeak.com.au:
- Update your delivery address.
- Change your payment method.
- Adjust your delivery frequency.
- Skip an upcoming order.
- Cancel your subscription.
If you experience any issues making changes through your account, contact us at hello@purepeak.com.au and we'll help you out.
Failed Payments
If a payment fails on your renewal date, we will attempt to retry the charge. If payment cannot be collected after multiple attempts, your subscription may be paused or cancelled automatically. You will be notified by email if this occurs.
Subscription Pricing Changes
We reserve the right to change subscription pricing. If your subscription price changes, you will be notified by email at least 14 days before the new price takes effect, giving you the opportunity to cancel before being charged at the new rate.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Subscription purchases come with the same consumer guarantees as one-time purchases.
Contact
- Email: hello@purepeak.com.au
- Address: 10-20 Gwynne Street, Cremorne, VIC, 3121